Support Services

We're here to help you 

To meet your unique needs and guarantee a smooth experience throughout your journey with us, we provide three tiers of support:

Bronze

Essential features to keep your software running smoothly and secure.

Access to incident reporting portal.

Bug fixes through hotfix implementation.

Option to transfer software to new hardware.

Minor software updates.

Cybersecurity vulnerability mitigation.

Online server maintenance service.

Major software updates.

Migration services for major release updates.

2-hour workshop with each version upgrade release.

Silver

Designed for comprehensive software maintenance and security.

Access to incident reporting portal.

Bug fixes through hotfix implementation.

Option to transfer software to new hardware.

Minor software updates.

Cybersecurity vulnerability mitigation.

Online server maintenance service.

Major software updates.

Migration services for major release updates.

2-hour workshop with each version upgrade release.

Gold

Complete software support and upgrade experience for networks management.

Access to incident reporting portal.

Bug fixes through hotfix implementation.

Option to transfer software to new hardware.

Minor software updates.

Cybersecurity vulnerability mitigation.

Online server maintenance service.

Major software updates.

Migration services for major release updates.

2-hour workshop with each version upgrade release.

Support Services Timeline

Have a question or want to book a demo?

Our friendly team of experts are on hand to help.

Contact us
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